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Quality of the jewelry (finishing, comfort):
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Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
Customer service staff helpfulness:
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What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
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Kedves János!
Sajnáljuk a kellemetlen tapasztalatot, viszont mi arról nem tehetünk ha az email-ben jelzett panaszára pár órán belül küldött válasz email-ünk esetleg a Spam mappába került Önnél és azt nem ellenőrizte. (És elnézést, de valótlan, sőt vulgáris véleményeket nem fogunk közzétenni, maximum így kipontozva.)
Nekünk megvan mindkét email és az arra küldött válaszok elmentve.
Az egyiket ide másolom:
Az Ön levele (2026. 03. 11. 7:32):
"Jónapot! Tavaly októberben vásároltam egy Figaro 3+1 karláncot, és mára elvesztette a színét, folyamatosan kopik le róla a bevonat és már nagyon csúnya fekete a láncszemek kapcsolódásánál.
Elégedetlen vagyok, hogy egy termék fél év használat után már viselhetetlen.
Van a termékre garancia?"
A mi válaszunk (2026. 03. 11. 11:11 - négy órán belül):
"Tisztelt János!
Sajnáljuk észrevételét, legyen szíves visszaküldeni a terméket, és ha szeretné kicseréljük önnek!
Üdv Balcano Team"
A második levelet március 17-éről nem másolom be, de arra is azonnal reagáltunk.
(Ha nem törölte azóta a SPAM mappáját, akkor nyugodtan utánanézhet és meg fogja találni.)
A garanciális csere minden esetben teljesen ingyenes természetesen az Ön visszaküldési díjával együtt, amit utólag megtérítünk.
Sajnáljuk, de a telefonos ügyfélszolgálatot meg kellett szüntessük, mert egy kollágánk munkaidejének a fele arra ment, hogy olyan kérdéseket válaszoljon meg, amik több helyen is egyértelműen szerepelnek a weboldalon (még a garanciális csere is többek között).
Küldje vissza a terméket a weboldalon megadott részletek alapján és mi cseréljük a hibás terméket.
Üdvözlettel
BALCANO TEAM
Quality of the jewelry (finishing, comfort):
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Quality of the jewelry (finishing, comfort):
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Speed of delivery, courier's attitude:
Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
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Webshop usability, transparency, customer experience:
What are the chances that you will return to us?:
Quality of the jewelry (finishing, comfort):
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A dögcédula mérete a valóságos dögcédula méretéhez van igazítva.
Nagyon sajnáljuk, hogy ez önnek csalódást okozott.
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Quality of the jewelry (finishing, comfort):
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Elfogadható ár. Tetszetős
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Quality of the jewelry (finishing, comfort):
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Quality of the jewelry (finishing, comfort):
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Quality of the jewelry (finishing, comfort):
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Biztos, hogy még visszatérek.
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