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Kedves Sándor!
Utánanéztünk és ellenőriztük a megrendelt lánc vastagságát és valóban kisebb, mint 8 mm. A lánc teljesen pontos vastagsága (digitális tolómérővel mérve) 7,5 mm.
Elnézést kérünk a fél mm tévedésért. Reméljük, hogy egyébként meg van elégedve az ékszer minőségével.
Üdvözlettel
BALCANO TEAM
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Kedves Tibor!
A méretcsere menetét itt tudja elolvasni:
https://balcano.hu/cikk/gyakori-kerdesek-148#GYK-csere
Üdvözlettel
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Kedves Norbert!
A karkötő bőrszíja alapesetben biztosan nem fogja be a kezet. A bőröket vízben és ecetes vízben is teszteljük minden új szállítmány beérkezésekor. A gyártó ugyanazt a minőségi sztandardot szállítja és több ezer eladott darab után is Ön az első, aki ezzel találkozott. Lehet, hogy az izzadtsága erős, de teljesen mindegy, mert amint felveszi ügyfélszolgálatonkkal a kapcsolatot és kéri, szívesen küldenek kollégáink egy újabb bőrszíjat a karkötőhöz (akár más színben is, ingyen szállítással mivel garanciális eset).
A videóban bemutatott csúszó fejrész minden ilyen típusú karkötő esetében mozdítható, hiszen így kerül összeállításra. Amennyiben túl lazának találja, úgy a fejrész alsó részénél egy kicsit megnyomva teljesen le lesz fixálva.
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A kosár tartalmát törölte az oldal 10 percenként.
Kedves Boglárka!
A lánc vastagsága pontosan olyan volt, mint amit Ön választott saját maga. A vastagság egyértelműen fel van tüntetve. Ön 3 mm vastag láncot választott, de volt lehetősége ugyanabból a modellből akár 1,2 mm vastagot is választani. Az ilyen tévedések esetére létezik az elállás és a megfelelő méretet így egy újabb megrendeléssel tudja megvásárolni.
A kosár tartalma 1 órán keresztül megmarad. Ez mindig a legutolsó aktivitástól van számolva. A kiürült kosár tartalma bármikor egy kattintással visszaállítható (feltéve ha regisztrált és be van jelentkezve).
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Így ok.
Kedves Éva!
Sajnáljuk a kellemetlen tapasztalatot!
Lehetséges, hogy az ékszer gyártási hibás volt. Ez nem általános, de sajnos ritkán előfordulhat, viszont ilyen esetekben ezt garanciálisan cseréljük.
Amennyiben kéri a cserét, úgy vegye fel ügyfélszolgálatunkkal a kapcsolatot a weboldalon megadott részletek alapján.
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Kedves János!
Sajnáljuk a kellemetlen tapasztalatot, viszont mi arról nem tehetünk ha az email-ben jelzett panaszára pár órán belül küldött válasz email-ünk esetleg a Spam mappába került Önnél és azt nem ellenőrizte. (És elnézést, de valótlan, sőt vulgáris véleményeket nem fogunk közzétenni, maximum így kipontozva.)
Nekünk megvan mindkét email és az arra küldött válaszok elmentve.
Az egyiket ide másolom:
Az Ön levele (2026. 03. 11. 7:32):
"Jónapot! Tavaly októberben vásároltam egy Figaro 3+1 karláncot, és mára elvesztette a színét, folyamatosan kopik le róla a bevonat és már nagyon csúnya fekete a láncszemek kapcsolódásánál.
Elégedetlen vagyok, hogy egy termék fél év használat után már viselhetetlen.
Van a termékre garancia?"
A mi válaszunk (2026. 03. 11. 11:11 - négy órán belül):
"Tisztelt János!
Sajnáljuk észrevételét, legyen szíves visszaküldeni a terméket, és ha szeretné kicseréljük önnek!
Üdv Balcano Team"
A második levelet március 17-éről nem másolom be, de arra is azonnal reagáltunk.
(Ha nem törölte azóta a SPAM mappáját, akkor nyugodtan utánanézhet és meg fogja találni.)
A garanciális csere minden esetben teljesen ingyenes természetesen az Ön visszaküldési díjával együtt, amit utólag megtérítünk.
Sajnáljuk, de a telefonos ügyfélszolgálatot meg kellett szüntessük, mert egy kollágánk munkaidejének a fele arra ment, hogy olyan kérdéseket válaszoljon meg, amik több helyen is egyértelműen szerepelnek a weboldalon (még a garanciális csere is többek között).
Küldje vissza a terméket a weboldalon megadott részletek alapján és mi cseréljük a hibás terméket.
Üdvözlettel
BALCANO TEAM