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Customer satisfaction summary (9839 reviews)
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Kedves Sándor!
Utánanéztünk és ellenőriztük a megrendelt lánc vastagságát és valóban kisebb, mint 8 mm. A lánc teljesen pontos vastagsága (digitális tolómérővel mérve) 7,5 mm.
Elnézést kérünk a fél mm tévedésért. Reméljük, hogy egyébként meg van elégedve az ékszer minőségével.
Üdvözlettel
BALCANO TEAM
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Kedves Tibor!
A méretcsere menetét itt tudja elolvasni:
https://balcano.hu/cikk/gyakori-kerdesek-148#GYK-csere
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BALCANO TEAM
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Kedves Norbert!
A karkötő bőrszíja alapesetben biztosan nem fogja be a kezet. A bőröket vízben és ecetes vízben is teszteljük minden új szállítmány beérkezésekor. A gyártó ugyanazt a minőségi sztandardot szállítja és több ezer eladott darab után is Ön az első, aki ezzel találkozott. Lehet, hogy az izzadtsága erős, de teljesen mindegy, mert amint felveszi ügyfélszolgálatonkkal a kapcsolatot és kéri, szívesen küldenek kollégáink egy újabb bőrszíjat a karkötőhöz (akár más színben is, ingyen szállítással mivel garanciális eset).
A videóban bemutatott csúszó fejrész minden ilyen típusú karkötő esetében mozdítható, hiszen így kerül összeállításra. Amennyiben túl lazának találja, úgy a fejrész alsó részénél egy kicsit megnyomva teljesen le lesz fixálva.
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BALCANO TEAM
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A kosár tartalmát törölte az oldal 10 percenként.
Kedves Boglárka!
A lánc vastagsága pontosan olyan volt, mint amit Ön választott saját maga. A vastagság egyértelműen fel van tüntetve. Ön 3 mm vastag láncot választott, de volt lehetősége ugyanabból a modellből akár 1,2 mm vastagot is választani. Az ilyen tévedések esetére létezik az elállás és a megfelelő méretet így egy újabb megrendeléssel tudja megvásárolni.
A kosár tartalma 1 órán keresztül megmarad. Ez mindig a legutolsó aktivitástól van számolva. A kiürült kosár tartalma bármikor egy kattintással visszaállítható (feltéve ha regisztrált és be van jelentkezve).
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BALCANO TEAM
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Így ok.
Kedves Éva!
Sajnáljuk a kellemetlen tapasztalatot!
Lehetséges, hogy az ékszer gyártási hibás volt. Ez nem általános, de sajnos ritkán előfordulhat, viszont ilyen esetekben ezt garanciálisan cseréljük.
Amennyiben kéri a cserét, úgy vegye fel ügyfélszolgálatunkkal a kapcsolatot a weboldalon megadott részletek alapján.
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BALCANO TEAM
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